Policies

 Shipping -

We currently ship to the US only.

Some Candles are generally made the day after purchase and need to cure for 24-48 hours before they can be shipped. Because we hand pour our own candles processing time may be extended for quality control. Please allow an additional 3-4 Business days for shipping process. You will be notify if there are any delays outside of our normal processing time. Multiple discount codes will not be processed.

Customer is responsible for making sure your correct address is listed. We want to make sure your package gets to you.

We are not responsible for lost or stolen packages. We also ask you to track your package so it doesn't get left on your porch in the hot sun. Over exposure to heat will cause damage to your product.

 

Return Policy-

We want you to be happy with your purchase. If your product is damaged or you have received the incorrect order please email us at loveidentityco.@gmail.com with in 4 days of receiving it.

Due to the nature of the candle products all sales are final. We will do our best to work with you to help find a solution to any problem you may have. Please inspect your order carefully when  you receive it.  All candles are thoroughly inspected before they are shipped to ensure you receive the best possible product.